Refund policy
Last updated: November 1, 2026
Returns: store credit only
If you're not 100% satisfied with your purchase, you can return undamaged product for store credit. Please let us know about your return within 7 days of delivery. We don't offer refunds to your original payment method; approved returns are issued as store credit.
Returned items need to be in the same condition you received them, with all original packaging. Items that are damaged, or used beyond opening the original packaging, can't be returned. Personalized or made-to-order items can't be returned.
You are responsible for arranging return shipping, and for return shipping costs for change-of-mind returns.
How to start a return or cancellation
Contact us before returning an item. If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
You can request cancellation or removal of items from your order until the item is shipped. To start a cancellation request, contact us.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Store credit
We will notify you after we receive and inspect your return and let you know whether it was approved. If approved, we'll issue store credit no later than 14 days from the day we receive the returned item.
If you do not see your store credit within that time, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us or email hello@puntagorgeous.com or use the contact details in our contact information policy.